Privacy Policy
Inservio Home Pty Ltd (Australia)
Scope
This Privacy Policy describes how Inservio Home Pty Limited (Australia), ABN 17 751 399 102 (variously described as Inservio Home, us, we or our throughout this Policy), manages your Personal Information.
Purpose
Inservio Home acknowledges that your privacy and the safeguarding of your Personal Information is important. We are committed to protecting the Personal Information that you entrust to us and to managing your Personal Information in a secure, open and transparent way.
Inservio Home is bound by the privacy provisions under the Australian Privacy Act 1988 (Cth) (Privacy Act) in how we manage your Personal Information. This Policy sets out how Inservio ensures that the Personal Information we collect and hold is done so in accordance with our privacy obligations under the Privacy Act.
In this Policy, the terms Personal Information, Sensitive Information and Health Information have the same meaning as in the Privacy Act.
What Personal Information does Inservio Home collect and hold?
As a business, Inservio Home’s focus is on delivering innovative services to Patients and Healthcare Professionals. To this end, Inservio Home collects and holds a variety of Personal Information to provide a range of both business and complementary service offerings as effectively as possible through our interactions with you.
The Personal Information that we collect and hold about you varies, depending on our interaction we have with you.
We take reasonable steps to ensure that we only collect Personal Information from you or about you that is reasonably necessary for us to fulfil our product and service offerings and obligations to you, to process, record and manage our interactions with you, as necessary for business record keeping purposes or as required or authorised by law.
The Personal Information that we collect and hold about you is described in the following interactions, and may include (but is not limited to):
Patients
Name
Contact details such as address, delivery address, telephone number and email address
Date of birth
Government related identifiers, such as Medicare details, Department of Veterans Affairs details or concession card details
Health Information, such as your medical condition, medication and indication
Healthcare Provider, including their name, title, practice and practice contact details
Bank account details where required for payments
Preferences regarding Inservio Home’s interactions with you, including patient support programs
Information we are required to collect for safety-related event reporting purposes
Information we collect when you make a general enquiry or complaint
In some instances, where you choose to use an authorised representative to represent you, your authorised representative’s information, such as their name, contact details and relationship to you.
Healthcare Professionals and Practice Staff
Name
Job title
Contact details about the practice, including address, website, telephone number and email address
For Healthcare Professionals, professional details including speciality
General collection
We also collect and hold Personal Information related to:
Our staff, both past and present
Job seekers
Representatives of our Partners and Related Entities, Third Parties, Service Providers and Contractors.
How does Inservio Home collect your Information?
We may collect and hold Personal Information from you or about you via the following means:
· When you use one of our products or services, either as a Patient, a Carer, a Healthcare Professional or a Practice Staff Member.
· When you participate in an Inservio Home sponsored activity, including clinical trials, patient support programs, observational research, questionnaires, surveys, education programs and disease state awareness or management programs.
· When you contact us to ask a question, make a complaint or seek information about one of our products or service offerings.
· When you apply for a job at Inservio Home.
· From publicly available sources (where necessary).
· From third-party sources where the third party is authorised to share your information with us or you have consented to the disclosure.
· When you provide us with Personal Information related to others, such as when you provide the names and contact details of a Carer or Practice Staff. When you provide us with Personal Information related to others, we ask that you have their prior consent to do so, that you tell them you are sharing their Personal Information with us, and direct them to this Policy if requested.
For what purposes does Inservio Home collect, hold, use and disclose Personal Information?
Inservio Home collects, holds, uses and discloses Personal Information for the following purposes:
To fulfil our service offerings to you
To deliver products, including medication, to you
To install hardware and technology, and to remotely monitor your medication when stored
To process fees payable
To manage patient support programs
To invite you to attend educational events and conferences
To provide you with educational materials that you have requested
To participate in an Inservio Home sponsored program including but not limited to education programs, recording Continual Professional Development (CPD) points, disease management programs, research grants, clinical trials, observational research, expert panels, contracting and audits.
To seek your feedback, including to invite you to participate in an Inservio Home survey
To communicate with you as reasonably expected by you
To respond to an enquiry you make, or to deal with a complaint made
For adverse event reporting purposes
In dealing with individuals (including Job Seekers and Representatives of our Partners and Related Entities, Third Parties, Service Providers and Contractors of Inservio) as part of the day to day running of Inservio Home
To communicate with you as a Job seeker, or Representative of our Partners and Related Entities, Third Parties, Service Providers and Contractors of Inservio Home
As part of an investigation following an incident
To maintain and improve our products and services, and for quality assurance and staff training purposes
To facilitate our business operations
To comply with legislative and regulatory obligations
As required, permitted or authorised by law
Any other purpose communicated to you at the time your Personal Information was collected
Receiving educational material
Inservio Home may use your Personal Information to contact you (by telephone, text message or email) in relation to an Inservio Home service we think may be of interest to you. The type of communication will be educational material specifically linked to your condition or medication.
You can opt-out of receiving educational material from Inservio Home at any time, by contacting our Privacy Officer using the contact details provided below.
Do you have to provide your Personal Information to Inservio Home?
You may interact with us anonymously or via a pseudonym where it is lawful and practicable to do so. However, some of our products or services require you to provide us with your Personal Information. There are also aspects of our business that by law require us to collect Personal Information about you, so we can fulfill your request. In these situations, if you choose to withhold your Personal Information, it may not be possible for Inservio Home to fulfil your request.
Disclosure of your Personal Information
Inservio Home shares your Personal Information with our Partners and Related Entities, Third Parties, Service Providers and Contractors of Inservio Home (collectively called Parties). We outsource some of our service to Parties. Parties are restricted from using your Personal Information in any way other than to provide services on our behalf, or services for a collaboration in which they and Inservio are engaged. We limit the Personal Information we share with Parties to only that which is reasonably necessary for them to fulfil their obligations to us. Where Inservio Home engages a Party, we will ensure that they protect your Personal Information to the same standard as set out in this Policy.
Inservio Home may provide your Personal Information to a Party in connection with the sale, assignment, or other transfer of the business of Inservio Home to which the information relates, in which case Inservio Home will require the buyer to agree to manage your Personal Information in accordance with this Policy.
We will otherwise only disclose Personal Information about you to a third party where required or authorised by or under Law, including to regulatory authorities, or where we have notified you.
Sharing Personal Information outside Australia
Inservio Home does not routinely share your Personal Information outside Australia. However, if we are required by law to do so, we will ensure that the disclosure is only to the extent reasonably necessary to fulfil the requested purpose, and as required or authorised by Law.
Securing your Personal Information
Inservio Home takes reasonable steps to keep your Personal Information secure to protect it from misuse, interference or loss, and from unauthorised access, modification or disclosure. We use reasonable organisational, technical and administrative measures and safeguards to protect the Personal Information that we hold. Our security controls are continuously reviewed and revised based on new technological developments and security advancements. Access to Personal Information by Inservio Home staff is in accordance with our strict access controls. Inservio Home stores your Personal Information securely.
Personal Information is kept for the requisite number of years to comply with legal requirements. Any Personal Information that we no longer need is securely disposed of after retention periods are met.
Your right to access and correct Personal Information
You have a right to seek access to, or a correction of the Personal Information that we hold about you. You can exercise this right by contacting our Privacy Officer using the contact details provided below. To protect your privacy, we may ask you to verify your identity as part of fulfilling your access or correction request. We will not charge you for making an access or correction request. We may where applicable ask you to pay a reasonable fee for the work involved in providing you access to your Personal Information. You will be notified of any costs before your access request is fulfilled.
Visitors to the Inservio Home Website
The Inservio Home website is hosted by Squarespace.
When you visit our website, we use Squarespace Analytics and Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to our Web pages. This information is only processed in a way which does not identify you.
You can read more about:
- Google Analytics Privacy Policy
Squarespace and Google Analytics generates statistical and other information about website use by means of cookies, which are stored on user's computers. Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the website.
You can read about the use of cookies and how to disable them here:
- Google Analytics Cookie Policy
Our website is intended for people residing in Australia.
Questions and Complaints
If you have a question or complaint about how we handle Personal Information, please contact our Privacy Officer using the contact details provided below. We will endeavour to respond to your enquiry within ten business days.
If you are unsatisfied with our response, you may escalate your enquiry to the Office of the Australian Information Commissioner (OAIC), using the contact details published on the
OAIC website: http://www.oaic.gov.au/
Currency of this Privacy Policy
We may update this Policy from time to time to ensure it is current and reflective of the Personal Information handling practices that we implement at Inservio Home. The current version of the Policy will always be displayed on our website and supersedes previous versions.
Last update made on 10 October 2024
Contact Us
Privacy Officer c/o Inservio Home Pty Limited
Address: Units 2-3, 4 Skyline Place, Frenchs Forest, 2086
Email: privacy@inserviohome.com.au